Refund policy

14-Day Return & Refund Policy

Thank you for shopping with us! Because our products are custom-made and printed on demand just for you, we handle returns and refunds under the following guidelines:

1. Damaged or Defective Items

If your item arrives damaged, misprinted, or defective, we will happily send you a free replacement or issue a full refund.

• Please contact our customer support team within 14 days of receiving your order.

• Include your order number and a clear photo of the damaged or misprinted item.

2. Size Exchange & Buyer’s Remorse

Since every product is custom printed upon order, we do not inventory stock for exchanges.

• Sizing: Please review our size charts carefully before making a purchase. We cannot offer refunds or replacements for incorrect size selection or change of mind.

• Exceptions: If you received a size different from the one you ordered, we will send you the correct size free of charge.

3. Lost in Transit / Wrong Address

• Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

   

• Lost Packages: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will cover the costs of shipping a replacement order for you.

4. How to Start a Claim

To start a return or replacement claim, please contact us at sultankassamconsult@gmail.com with your order details and proof of the issue. Do not send items back to the manufacturer without contacting us first.